Privacy Policy

Introduction

MESO Energy is committed to the lawful, transparent, and secure handling of personal data. This Data Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK-GDPR) and other relevant data protection laws. This policy is closely aligned with the principles of honesty and transparency outlined in our MESO Energy Code of Conduct.

Purpose

MESO Energy respects the privacy rights of individuals and implements this Data Privacy Policy for the following key purposes:

Compliance with Legal Obligations: To adhere to UK-GDPR and other applicable data protection regulations.
Transparency and Accountability: To clearly communicate our data handling practices, fostering trust with our customers and stakeholders.
Data Minimisation: To ensure we only collect and process personal data that is necessary for specific and legitimate business purposes.
Data Security: To implement robust security measures to protect personal data from unauthorised access, use, disclosure, or alteration.
Individual Rights: To respect and facilitate the rights of individuals over their personal data, including access, rectification, erasure, and data portability.
Customer Focus: To build trust and provide confidence that we handle customer data responsibly, in alignment with our value of delivering exceptional customer service.
Continuous Improvement: To regularly review and update our data privacy practices to maintain compliance and best practices for protecting personal information.

Definitions

Personal Data: Any information relating to an identified or identifiable natural person (data subject). This can include names, addresses, email addresses, national identification numbers, location data, or online identifiers.
Processing: Any operation or set of operations performed on personal data, such as collection, recording, storage, use, disclosure, or erasure.
Controller: The entity that determines the purposes and means of processing personal data. MESO Energy acts as a controller for the personal data it processes.
Processor: An entity that processes personal data on behalf of the controller. MESO Energy may use third-party processors under specific contractual arrangements.

Data We Collect

MESO Energy collects various types of personal data, depending on the nature of the interaction:

Customer Data: Name, contact information (address, phone number, email), account details, energy consumption data, payment information.
Website Visitor Data: IP address, browsing behaviour, device information (if using MESO Energy website or online resources).
Employee Data: Name, address, national identification number, employment history, payroll information, performance data.
Supplier/Partner Data: Contact information for company representatives, contract details, and financial information (if applicable).

How We Use Personal Data

MESO Energy processes personal data for the following legitimate business purposes:

Providing Energy Services: Establishing and managing customer accounts, processing energy transactions, billing and payments, communicating with customers about their services.
Marketing and Communication: Promoting MESO Energy products and services (subject to obtaining necessary consent).
Recruitment and Employment: Managing job applications, hiring, employee benefits, and performance evaluation.
Legal Compliance: Fulfilling regulatory reporting obligations and responding to lawful requests from government agencies.
Website and Service Improvement: Analysing website usage patterns to enhance user experience and improve our products and services.

Data Subject Rights

In accordance with UK-GDPR, data subjects have the following rights:

Right to Access: You can request access to your personal data and obtain a copy.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You may request to limit certain uses of your personal data.
Right to Data Portability: You can request to receive your personal data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data where we rely on legitimate interest as the legal basis.

Data Security

MESO Energy implements appropriate technical and organisational security measures to protect personal data. Information available upon request

Data Retention

We retain personal data for as long as it is necessary to fulfil the purposes outlined in this policy.

Information available upon request

For questions, concerns, or exercising your rights, please contact: enquiries@mesoenergy.co.uk